Utility billing systems lag grid modernization efforts, GridX executive argues

As utilities invest billions in grid upgrades and distributed energy resources, legacy billing platforms are becoming a bottleneck to deploying new rate structures and customer programs, according to a GridX executive.

First covered Aug 7, 2026 · 8:00 AM PT · 1 article

Coverage

1d Utility Dive The utility billing system is preventing rate and program innovation — Utilities are spending billions to modernize the grid but the system responsible for billing customers is not keeping up, writes GridX CCO Scott Engstrom.

More coverage from around the web

gridx.com Modular Billing Engine - GridX

tdworld.com Modernizing the Utility Grid: Overcoming Payment and Capacity Challenges | TD World

gigawatt.ai Utility billing software: A practical guide for billing modernization

jpmorgan.com Grid modernization: Navigating the energy transition

utilitiesbusinessreview.com Advantages of Leveraging Utility Billing Management Software

Appeared in: 2026-08-09 (#12)

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