Utilities modernize billing systems to improve customer experience

Where utility billing stands and why "good enough" no longer is.

First covered Jun 15, 2026 · 2:00 AM PT · 1 article · no longer in the live window

103d Utility Dive Utilities have digitized billing. Now they need to humanize it. — Where utility billing stands and why "good enough" no longer is.

Appeared in: 2026-06-15 (#20)