Utility companies use customer portals to streamline employee workflows

Utility portals designed for customer self-service also improve operational efficiency for frontline employees by integrating work processes and data access.

First covered Aug 24, 2026 · 2:00 AM PT · 1 article · no longer in the live window

Coverage

33d Utility Dive What makes a customer portal work for employees? These 4 essentials. — Utility portals are framed as customer experience tools, but they also improve how frontline work is done.

Appeared in: 2026-08-25 (#12)

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