Utilities grapple with rising customer affordability challenges

U.S. utilities are increasingly factoring customer affordability into strategic planning and investment decisions as economic pressures force operators to develop interventions before vulnerable customers fall behind on bills.

First covered Sep 14, 2026 · 2:00 AM PT · 2 articles · no longer in the live window

Coverage

12d Utility Dive Turning utility customer affordability into action — The growing role of customer affordability in utility strategy, investment and long-term planning.

12d Utility Dive The hidden cost of utility customer vulnerability — Affordability struggles are spreading. Is your utility built to catch them in time?

Related coverage

15d Latitude Media Empowering utility customers with demand flexibility

More coverage from around the web

westmonroe.com Customer Affordability: 10 Actions Utilities Can Take | West Monroe

jdpower.com Affordability, AI and Outages Top Issues Keeping U.S. Utility Leaders Up at Night in New Year: JD Power Utilities Outlook 2026 | JD Power

deloitte.com 2026 Power and Utilities Industry Outlook | Deloitte Insights

onlinelibrary.wiley.com Utility Customer Affordability, Regulatory Pressure, and the Path to Climate Goals - Ramirez - 2026 - Climate and Energy - Wiley Online Library

trccompanies.com 2026 Megatrends Powering the Shift in the Utility Landscape

Appeared in: 2026-09-14 (#8) · 2026-09-15 (#17)

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